A major convenience retailer was offering 300 digital products from many different vendors, until one day they could no longer deliver the services due to a series of fraudulent attacks and vendor changes. They needed a new POS integration vendor, fast.
A major convenience retailer was offering 300 digital products from many different vendors, until one day they could no longer deliver the services due to a series of fraudulent attacks and vendor changes. They needed a new POS integration vendor, fast.
Their e-services business included pre-paid cards, bill payments, tolling, gift cards, and more. It generated a significant amount of revenue, but it became too risky to continue delivering digital offers. They had to find a more reliable way to digitally integrate with their e-services vendors while offering the same products.
POS paralysis was setting in. The retailer had over 600 sites, many digital vendors, and no way of connecting them to their existing POS system.
Cullinan’s POS orchestration platform connects to thousands of digital products, payments, and tools from over 30 pre-integrated vendors. That meant that the retailer could reconnect with its vendors quickly, with minimal workload added to its IT team.
Cullinan was also able to deliver on the settlement and reconciliation reporting required by the customer to continue business as usual. As a result, they could re-ignite their e-services business with far less risk.
All digital integrations were turned on at their point of sale and deployed at over 600 sites within three months from project inception. There were zero major production issues during the rapid implementation. Their e-services business continued, enabling hundreds of thousands of dollars of revenue per day and there hasn’t been a major production issue since.
“Cullinan has provided reliable services and solutions for a suite of digital products - all via our existing NCR RPOS system. These services have delivered many millions of revenue generating transactions to our business. Adding to that, Cullinan has achieved scheduled uptime of 99.99% in over 80,000 hours of systems operations.” - Major Australian Retailer
